Refund Policy

All sales are final! However, if your product has a defect please read below!  

Defects or Problems With Your Order?
• If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue by emailing returns@bluecountryboutiquellc.com with subject of: DEFECTED ITEM. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

Once receiving your email we will send you a return document with instructions on how to process your return. Please print, fill out and send back with your return. If this return document is not included with your items we will NOT be able to process a refund.

Custom Graphic T-shirt orders are FINAL Sale! 

• All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
 Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.
• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.
• If approved for a return, a refund will be applied to the account you used within 7-10 business days after we receive the returned item.
• If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.

Exchanges
• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be refunded if it meets refund criteria as outlined above.